Your Crypto / Digital Assets/ Trades and Transactions are Safe on Eva
Crypto Storage - Deep Freeze Storage
The majority of customer Crypto funds are kept in what we call “deep freeze” storage. These are multi-signature wallets, with private keys stored in different bank vaults.
No single person ever has access to more than one key. Spending any Bitcoins from deep freeze storage requires a coordinated effort with multiple layers of encryption and security checks. Wallet backups are also stored in encrypted form on Eva.
Authentication - Passwords
Passwords are stored in hashed form: nobody other than yourself ever has access to your password. We make sure that users use a strong password when they sign up with Luno.
We recommend using Lastpass, Keychain, Keepass or another reputable password manager to generate and keep track of a strong password.
Authentication - 2FA (LOGIN) Authentication
Two-factor Authentication (2FA) is supported to provide another level of authentication and ensure complete peace of mind by default on all accounts completely.
With 2FA enabled, we've added an extra layer of protection to your account: a one-time code that can only be generated for your account only.
Company Security Principles - Site, Service & Staff
All web services and communication happens over SSL-secured (https) channels. Blockchain Wallets are stored using PGP encryption. No individual has direct access to customer Bitcoin funds and regular auditing — both financial and security auditing — ensures that funds are always safe and fully accounted for.
All our employees pass a background check, receive security training, and are required to adhere to the company security policy.
Company Security Principles - Personal Information
All personally identifiable information, such as ID numbers, names and identity document scans, are encrypted and securely stored. Access to this information is logged and strictly controlled on a need-to-know basis.